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National Centre for Accessible Transport
Rail passenger assists and bookings – Rail periods 11 to 13

Rail passenger assists and bookings – Rail periods 11 to 13

This factsheet contains information on the number of passenger assists and passenger assistance bookings on the rail network in Great…
rbh_admin_23
rbh_admin_2318 December 2024
Website Accessibility Review

Website Accessibility Review

The Research Institute for Disabled Consumers (RiDC), a research agency which specialises in user centred research involving disabled and older…
rbh_admin_23
rbh_admin_2318 December 2024
Accessible Travel Policy Implementation: Review of unbooked assistance and Help Points

Accessible Travel Policy Implementation: Review of unbooked assistance and Help Points

The purpose of the research was to generate a 'compliance baseline' for station operators on selected aspects of the Office…
rbh_admin_23
rbh_admin_2318 December 2024
Benchmarking TOCs’ accessibility

Benchmarking TOCs’ accessibility

Website accessibility benchmarking audit.
rbh_admin_23
rbh_admin_2318 December 2024
2021-2022 Experiences of Passenger Assist

2021-2022 Experiences of Passenger Assist

Since 2017 ORR has commissioned annual research by 2CV (previously Breaking Blue) to investigate the extent to which Passenger Assist…
rbh_admin_23
rbh_admin_2318 December 2024
2022-2023 Experiences of Passenger Assist

2022-2023 Experiences of Passenger Assist

ORR has commissioned annual research since 2017 on the extent to which Passenger Assist meets users' needs and expectations, and…
rbh_admin_23
rbh_admin_2318 December 2024
Attitudes to Railways Safety and Related Issues (COF-ORR-01)

Attitudes to Railways Safety and Related Issues (COF-ORR-01)

The key objective of this first phase of the research was to identify and explore the concerns of passengers when…
rbh_admin_23
rbh_admin_2318 December 2024
Disabled Persons Railcards – Rail periods 11 to 13

Disabled Persons Railcards – Rail periods 11 to 13

This factsheet contains information on Disabled Persons Railcards (DPRC) in circulation and issued (by one and three years in length)…
rbh_admin_23
rbh_admin_2318 December 2024
Everyone Matters – Network Rail’s diversity and inclusion strategy

Everyone Matters – Network Rail’s diversity and inclusion strategy

Everyone matters is our diversity strategy for CP6. By 2024 we will be an even a more open, diverse and…
rbh_admin_23
rbh_admin_2318 December 2024
Making Rail Accessible: Helping older and disabled passengers

Making Rail Accessible: Helping older and disabled passengers

The organisations responsible for operating railway stations produce a 'Disabled People's Protection Policy' (DPPP). Our DPPP is made up of…
rbh_admin_23
rbh_admin_2318 December 2024
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  • About us
    • Mission, vision and values
    • Consortium
    • Our CEO
    • The ncat Team
    • Our Board
    • Our Expert Panel
    • Our Equality, Diversity and Inclusion Statement
    • Our Strategy
    • Accessible Transport: Evidence to inform change
    • Our Theory of Change
    • Motability Foundation
  • What we do
    • Projects
    • Transport Barriers Database
    • Resource Collection
    • Community of Accessible Transport Panel
    • Accessible Transport Policy Commission
  • Get involved
    • Take Part in Our Research
    • Sign up for our Newsletter, or send us a message
  • News and Events
  • Take Part in Our Research