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National Centre for Accessible Transport
Passenger Needs During Birmingham New Street Redevelopment

Passenger Needs During Birmingham New Street Redevelopment

Birmingham New Street station is used by 25 million passengers annually. This is more than twice the volume it was…
rbh_admin_23
rbh_admin_2318 December 2024
England-wide Concessionary Bus Travel: The Passenger Perspective

England-wide Concessionary Bus Travel: The Passenger Perspective

In preparation for its new role as the bus passenger champion, Passenger Focus has undertaken research into the impacts of…
rbh_admin_23
rbh_admin_2318 December 2024
Assisted Passenger Reservation Service – Mystery Shop (2008)

Assisted Passenger Reservation Service – Mystery Shop (2008)

The Government and the rail industry are investing significantly to enable disabled passengers to use the railway. However, adjustable-level ticket…
rbh_admin_23
rbh_admin_2318 December 2024
Getting free bus pass holders back on board 2022

Getting free bus pass holders back on board 2022

While bus patronage has broadly returned to around 80 per cent of pre-pandemic levels, fewer free pass holders than fare…
rbh_admin_23
rbh_admin_2318 December 2024
Feedback on inclusive transport campaign – Transport User Community_

Feedback on inclusive transport campaign – Transport User Community_

The Department for Transport asked us test a campaign to raise awareness of disabled transport users' needs with our Transport…
rbh_admin_23
rbh_admin_2318 December 2024
High Speed 2: using passenger insight to aid High Speed 2 design

High Speed 2: using passenger insight to aid High Speed 2 design

Transport Focus aims to see passengers at the heart of all long-term planning. We welcome the commitment by HS2 to…
rbh_admin_23
rbh_admin_2318 December 2024
Experiences of disabled rail passengers

Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services they use. In this…
rbh_admin_23
rbh_admin_2318 December 2024
Getting free pass holders back on buses

Getting free pass holders back on buses

Data suggests that since the end of the pandemic, a little more than a year ago, older and disabled free…
rbh_admin_23
rbh_admin_2318 December 2024
Accessible transport legal obligations Transport Committee Inquiry – Transport Focus response

Accessible transport legal obligations Transport Committee Inquiry – Transport Focus response

The House of Commons Transport Committee launched an inquiry into the legal obligations surrounding accessible transport. Transport Focus submitted evidence…
rbh_admin_23
rbh_admin_2318 December 2024
Response to the Transport Select Committee’s Inquiry Effectiveness of legislation relating to transport for disabled people

Response to the Transport Select Committee’s Inquiry Effectiveness of legislation relating to transport for disabled people

Passenger Focus welcomes the opportunity to present evidence to the Committee as we and our predecessor bodies have long been…
rbh_admin_23
rbh_admin_2318 December 2024
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  • About us
    • Mission, vision and values
    • Consortium
    • Our CEO
    • The ncat Team
    • Our Board
    • Our Expert Panel
    • Our Equality, Diversity and Inclusion Statement
    • Our Strategy
    • Accessible Transport: Evidence to inform change
    • Our Theory of Change
    • Motability Foundation
  • What we do
    • Projects
    • Scaling Innovation Funding Programme
    • Transport Barriers Database
    • Resource Collection
    • Community of Accessible Transport Panel
    • Accessible Transport Policy Commission
  • Get involved
    • Take Part in Our Research
    • Sign up for our Newsletter, or send us a message
  • News and Events
  • Take Part in Our Research