Benchmarking TOCs’
accessibility
Website accessibility benchmarking audit.
rbh_admin_2318 December 2024
2021-2022 Experiences of Passenger
Assist
Since 2017 ORR has commissioned annual research by 2CV (previously Breaking Blue) to investigate the extent to which Passenger Assist…
rbh_admin_2318 December 2024
2022-2023 Experiences of Passenger Assist
ORR has commissioned annual research since 2017 on the extent to which Passenger Assist meets users' needs and expectations, and…
rbh_admin_2318 December 2024
Attitudes to Railways Safety and Related Issues (COF-ORR-01)
The key objective of this first phase of the research was to identify and explore the concerns of passengers when…
rbh_admin_2318 December 2024
Disabled Persons Railcards – Rail periods 11 to 13
This factsheet contains information on Disabled Persons Railcards (DPRC) in circulation and issued (by one and three years in length)…
rbh_admin_2318 December 2024
Everyone Matters – Network Rail’s diversity and inclusion strategy
Everyone matters is our diversity strategy for CP6. By 2024 we will be an even a more open, diverse and…
rbh_admin_2318 December 2024
Making Rail Accessible: Helping older and disabled passengers
The organisations responsible for operating railway stations produce a 'Disabled People's Protection Policy' (DPPP). Our DPPP is made up of…
rbh_admin_2318 December 2024
2020-2021 Experiences of Passenger
Assist
ORR has commissioned annual research since 2017 on the extent to which Passenger Assist meets users' needs and expectations, and…
rbh_admin_2318 December 2024
Travel in London: Understanding our diverse communities 2019
In this document we set out in detail a collection of research that we have undertaken or commissioned to identify…
rbh_admin_2318 December 2024
Merseyrail Accessible Travel Policy
This policy document is designed to complement our customer leaflet which is entitled, 'Making Rail Accessible - Helping Older and…
rbh_admin_2318 December 2024