In total, 14 Dial-a-Ride users were interviewed for this research. The questions were informed by analysis of existing information about Dial-a-Ride together with Transport for All?s experiences operating a helpline. The interviews were conducted between November 2021 and March 2022. We did not seek to undertake a representative survey of all Dial-a-Ride users in London. Instead we wanted to understand in greater depth the experiences of a small number of users and the impact the service has on their lives. This report presents valuable qualitative research and is a unique contribution to the understanding of Dial-a-Ride in London.
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