The existing passenger assistance process is fundamentally flawed and is preventing disabled passengers from accessing the UK rail network. Rail4All…

In 2017-18 and 2018-19, Breaking Blue undertook research on behalf of ORR to investigate the extent to which Passenger Assist…

In 2017, Breaking Blue undertook research to investigate the extent to which Passenger Assist was meeting users' needs and expectations…

ORR commissioned this research to explore passenger experiences of Passenger Assist across the whole process - from booking through to…