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National Centre for Accessible Transport
Assisted Passenger Reservation System

Assisted Passenger Reservation System

In 2008 we published the results of our survey on the efficiency of assistance for disabled travellers using the Assisted…
rbh_admin_23
rbh_admin_2318 December 2024
Passenger Needs During Birmingham New Street Redevelopment

Passenger Needs During Birmingham New Street Redevelopment

Birmingham New Street station is used by 25 million passengers annually. This is more than twice the volume it was…
rbh_admin_23
rbh_admin_2318 December 2024
Assisted Passenger Reservation Service – Mystery Shop (2008)

Assisted Passenger Reservation Service – Mystery Shop (2008)

The Government and the rail industry are investing significantly to enable disabled passengers to use the railway. However, adjustable-level ticket…
rbh_admin_23
rbh_admin_2318 December 2024
High Speed 2: using passenger insight to aid High Speed 2 design

High Speed 2: using passenger insight to aid High Speed 2 design

Transport Focus aims to see passengers at the heart of all long-term planning. We welcome the commitment by HS2 to…
rbh_admin_23
rbh_admin_2318 December 2024
Experiences of disabled rail passengers

Experiences of disabled rail passengers

Each year Passenger Focus asks over 50,000 passengers how satisfied they are with the rail services they use. In this…
rbh_admin_23
rbh_admin_2318 December 2024
Response to the Office of Rail and Road’s November 2017 consultation on improving assisted travel

Response to the Office of Rail and Road’s November 2017 consultation on improving assisted travel

We welcome the opportunity to respond to this Office of Rail and Road (ORR) consultation. We believe that despite infrastructure…
rbh_admin_23
rbh_admin_2318 December 2024
Motivations and barriers to train usage

Motivations and barriers to train usage

This report explores the motivations and barriers to rail usage. We asked current, lapsed and non-users of public transport about…
rbh_admin_23
rbh_admin_2318 December 2024
An assessment of facilities at the North West Transport Hub

An assessment of facilities at the North West Transport Hub

There was a significant engagement between Translink and Imtac during the development of plans for the North West Transport Hub.…
rbh_admin_23
rbh_admin_2318 December 2024
Assessing the current accessibility of bus and rail stations and halts in Northern Ireland

Assessing the current accessibility of bus and rail stations and halts in Northern Ireland

In order to have the confidence to travel by public transport many disabled people and older people need to be…
rbh_admin_23
rbh_admin_2318 December 2024
BS EN 16587. Railway applications. Design for PRM Use. Requirements on obstacle free routes for infrastructure

BS EN 16587. Railway applications. Design for PRM Use. Requirements on obstacle free routes for infrastructure

This document describes the specific 'Design for PRM use' requirements applying to rolling stock and the assessment of those requirements.…
rbh_admin_23
rbh_admin_2318 December 2024
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  • About us
    • Mission, vision and values
    • Consortium
    • Our CEO
    • The ncat Team
    • Our Board
    • Our Expert Panel
    • Our Equality, Diversity and Inclusion Statement
    • Our Strategy
    • Accessible Transport: Evidence to inform change
    • Our Theory of Change
    • Motability Foundation
  • What we do
    • Projects
    • Scaling Innovation Funding Programme
    • Transport Barriers Database
    • Resource Collection
    • Community of Accessible Transport Panel
    • Accessible Transport Policy Commission
  • Get involved
    • Take Part in Our Research
    • Sign up for our Newsletter, or send us a message
  • News and Events
  • Take Part in Our Research