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A headshot photograph of Keith Richards, chair of the ncat board, bearded, smiling and wearing a suit

Keith is a barrister, arbitrator and accredited mediator, and Chair of the ncat Board.

He has served as an independent member and non-exec director on bodies in the public, private and third sectors in a variety of industries and professions. He delivers specialist expertise on consumer advocacy/representation, equality and inclusion, dispute resolution and redress. He set up the Consumer Panel at the Civil Aviation Authority and served as its Chair for six years until 2017. In February 2023 he completed a nine year term as Chair of the Disabled Persons Transport Advisory Committee (DPTAC) at the DfT. He is currently a Board Member at the consumer watchdog Transport Focus, Board member at the Private Healthcare Information Network, an independent member of the General Chiropractic Council, a Panel Member at the Competition and Markets Authority, and also a member of the Financial Services Consumer Panel at the Financial Conduct Authority (FCA).

He was awarded an OBE in the Queen’s 2022 New Year Honours list for his work on inclusion and access to transport for disabled people.