Status of Publication:
Published/Completed
Date produced:
2025
Commissioned/Funded by:
National Centre for Accessible Transport (ncat)
Type of Resource:
Research
Impairment area(s):
Pan-impairment
Transport mode(s):
Multi-modal
Journey stage:
End to end
Region:
United Kingdom (all countries)
Document summary
| Disabled people make 38% fewer journeys using transport than non-disabled people, a statistic that has not changed for over a decade. There are significant gaps in available accessibility data, which prevent disabled people from planning and travelling easily. A survey conducted by the National Centre of Accessible Transport (ncat) in 2023 found that 23% of disabled people stated that information on vehicles is unavailable or inaccessible, and 21% mentioned limited accessibility information when planning journeys. One respondent from this research highlighted the issue by saying, 1The Transport Accessibility Report: the opportunity to improve the accessibility of transport for disabled people, Motability, 2022 2″I need to know about disabled access, toilets, lifts, accessible parking and so on. Often the information provided is inaccurate or incomplete.” Previous efforts have failed to address these gaps, leaving disabled people without essential travel information. This report focuses on identifying and suggesting new sources of data. It aims to provide recommendations on how this data can be integrated into journey planning solutions. Our research reviewed apps and data sources to identify gaps, limitations, and examples of good practice. Although not exhaustive, the review focused on sources deemed trustworthy or unhelpful by disabled people. Findings may be skewed toward people with mobility impairments due to the survey’s demographics. |
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