Document summary
| The Motability Foundation awarded a user research grant to Bus Users UK, a charity which campaigns for the rights of bus users, to carry out research into the lived experience of disabled bus passengers.
The research sets out to understand the main challenges faced by different groups of disabled passengers throughout their journeys, the needs of disabled people in using the bus network, and what opportunities exist for service improvement to better meet the needs of a wide range of disabled passengers. The research used a mixed-method approach to get an in-depth and holistic understanding of the experiences of 32 disabled passengers. The methods involved observation of, and interviews with, participants as well as self-reporting, encouraging participants to capture their own reflections on their journeys and bus use. The research also used quantitative analysis based on existing data from the National Travel Survey and the Department for Transport’s Bus Statistics. Bus Users UK has made a series of recommendations in the report, emphasising the need for collaboration between Government, transport industry stakeholders, local authorities and disabled people. |
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