Document summary
| The Motability Foundation awarded a user research grant to Visionary, a membership organisation for sight loss charities, to carry out research into how the experience of public transport could be improved for people with visual impairments.
The aim of this research was to develop clear recommendations and tools that charities can use to provide effective support for people with visual impairments when using public transport. The specific aims of the project were to build on existing knowledge of challenges and understand them in greater depth; to explore the impact of poor access to public transport on the wider lives of people experiencing sight loss; and to identify opportunities for supporting people with visual impairments. The lived experience of people with visual impairments was crucial to this research and included in-depth interviews and shadowed journeys on public transport to provide a greater understanding of the challenges that people with visual impairments face. Interviews were also conducted with stakeholders working in public transport. The report provides a series of recommendations for charities to provide greater support to people with visual impairments, centred on three main areas – building confidence, having reasons to travel and engaging stakeholders. |
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